This place has been deteriorating for some time. Particularly in the area of customer service. Although I once frequented Sutherlands quite often, I now will drive 6-7 minutes further to get my home improvement items at Lowes. However, yesterday, I was right there leaving an adjacent business and decided to stop in to make a needed purchase. Walked by one employee at the contractor counter who made no acknowledgment of my presence and one other who diverted so as to not walk by me. Approaching the sales counter, the very unenthusiastic cashier began berating the woman in front of me for paying with a $100 bill. When her apology to not having smaller change didn't appease him, he launched into a tirade about people like her making small purchases with $100 bills all while slamming items around obviously throwing a temper tantrum. He seemed a little subdued when I chastised him for his behavior but no apologies, no graciousness for hers or my business. Nothing but a clear invitation to conduct our business elsewhere. Invitation accepted.
Good place to pickup items for weekend home repairs
No stars for this store. Either their associates need additional training or their system of registers are set up wrong by design. I did not get the sale price the first time I checked out. I was OK with the mistake and asked them to correct the mistake. Cashier did not know how to; called the manager he could not figure the issue out either. Yet after some time they were able to get it figured out. They gave me a receipt showing the credit back to my card then the correct sale price on the new receipt. Then I asked for some help to load large 155 lb box with my new smoker in it into my vehicle. The response was "well I can see if someone will answer my page and send them out to help you". No one ever showed up in the parking lot to help. Fortunately another customer was nice enough to help me load it. This was my first and last time ever doing business with the location. I checked my account for the credit; guess what it is not there. I spoke to a lady at the store and she informed me it will take 10 days for the credit to hit my account. So in the mean time they have charged my account twice. She had a great lack of concern for my situation. Oh by the way if you bank with Platte Valley Bank do not plan on using your bank card here.
Should cover the majority of your home improvement projects. I come here for lawn care supplies and have always found exactly what I needed at good prices.
The store is always empty and finding someone to help you? Good luck. Customer service less than ideal for sure. Only reason I come here is for small purchases close to home
Sutherlands is a US Hardware Store based in Liberty, Missouri. Sutherlands is located at 901 S 291st Hwy, Liberty, MO 64068, USA.
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