- Assuming T-Mobile was aware of the LG4 issue (at the very latest January 2016), my question is why would you continue to sell these phones, knowing the problem at hand???
T-Mobile in general is terrible. I never have signal anywhere in the Kansas City metro (and I’m all over the Kansas City metro). Im roaming more times than not. I’m surprised I actually have signal to post this review. Every time I go to the (Liberty) store for assistance on anything they tell me they can’t help me and they give me a number to call for help instead. Nobody wants to do that, that’s why we go to the store for help. Also when I got the plan almost a year ago I specifically asked how much I would be paying each month AFTER fees and everything and she told me wayyy less than what I’ve been paying every month. Can not wait for my plan to be up so I can switch companies.
In February 2016, my wife and I (along with my 2 sons) all signed up for T-Mobile services, and all of us purchased new phones. Unfortunately, my wife and I both bought the LG4 model, which is the crux of our extreme dissatisfaction.
After discussing the situation with me, I did some research which showed the phone malfunctions began in September of 2015, and was formally recognized by LG in January 2016. I find it incredibly hard to believe that T-Mobile was unaware of the situation until recently. I’d like to make the following points:
Shame, T-Mobile on the way this situation was handled. Bottom line is I view this as flat out lying to us, and then taking advantage of the situation and having her purchase another phone. Times are tough as it is, and to allow this sort of thing to happen, plain and simple, is just not right. I feel cheated and taken advantage of. Not a very good example to set, now is it?
Recently, my wife’s phone completely locked up, and she took it in to the T-Mobile store in Liberty, MO. After the T-Mobile rep attempted to get it corrected with no success, my wife was told T-Mobile could do nothing for us other than provide the LG customer service number, and to take it up with them. The associate said this was a known issue, but that they were just recently informed of the situation. As my wife needed a phone as she is going on an extended trip, and also needs it for work, she was told the only option was to buy a new phone, which she did without pressing the matter. Along with the inconvenience, she lost all of her business and personal related files/documents, along with photos, etc.
- Why weren’t we made aware of the potential issue when we were considering which phone to buy?
- Why weren’t these phones recalled for repair, and a replacement phone issued at no charge, or replaced with a similar model?
Did a paired digits activation, which was kind of tricky but Stephanie was very helpful and made sure everything was setup correctly. Thanks.
Husband and I came in and bought a screen protector for his phone. After we bought it the guy helping us (Jamal) said that if we wanted them to put it on for us in store for us to come back after 4 because nobody there would want to put it on because it was one of the more difficult ones to apply. So, we immediately got our money back and left. I'm never returning to this location because of that abhorrent behavior. I'm not spending $38 on a screen protector just to have lazy employees refuse to do their jobs and put it on.
I always choose this store as the staff are so helpful! Especially Kari!! We came in for 3 phone trade ins and she was kind, patient, and very helpful. Her customer service skills are exemplary!!!
We are currently out approximately $300 as a result of this fiasco, and while I’m sending the phone in for repair, what am I going to do with it once it’s returned??? Apparently, we don’t have the option to return the phone she just purchased.
- While I have contacted LG, the obvious question is why do I have to go through them? T-Mobile is the company we wrote the check to, and should be responsible for working with LG regarding product issues. If I buy an LG television from Best Buy, I find it hard to believe I wouldn’t be able to rely upon Best Buy to address the situation.
T Mobile is a US Electronics Store based in Liberty, Missouri. T Mobile is located at 118 N Conistor Ln Suite D, Liberty, MO 64068, USA.
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